Yes. Hexkin products are formulated to be gentle yet effective, suitable for all skin types—including sensitive skin. Many products are specifically tested for sensitive or compromised skin.

Hexkin products are formulated to be gentle and effective for users aged 16 and above. For teenagers or those with sensitive skin, we recommend starting with a patch test before full application. It’s also advised that minors use skincare products under adult or professional guidance.

Hexkin is a cruelty-free brand. We never test on animals. Many of our products are vegan, and we clearly label those on the product pages.

Most Hexkin products are free from drying alcohol, synthetic fragrances, and parabens. We focus on clean, effective formulations. Please refer to the ingredient list for each product.

Yes. We work with reputable suppliers in Korea and globally to ensure all ingredients meet strict safety and ethical standards.

Unopened products typically have a shelf life of 3 years. Once opened, we recommend using them within 6–12 months for best efficacy.

Due to the use of natural extracts and active ingredients, slight variations in color, texture, or scent may occur between batches. This does not affect product safety or efficacy.

In general: Cleanser → Toner → Essence → Serum → Mask → Cream → Eye Care → Sunscreen (AM).

2–3 times per week is ideal. Avoid overuse and always follow with hydration care.

Yes, most Hexkin products are compatible with other skincare routines. Just avoid layering products with overlapping strong actives like AHA/BHA or retinol unless directed.

Many Hexkin products are safe to use during pregnancy, but we recommend consulting with your healthcare provider before starting any new routine.

Mild tingling may occur with active ingredients like niacinamide or exfoliating acids. It usually fades quickly. If irritation persists, stop use and consult a dermatologist.

Yes. Many of our formulations provide a smooth, hydrated base for makeup application without pilling or greasiness.

Unless specifically labeled as SPF, our products do not provide sun protection. We recommend applying a broad-spectrum sunscreen as the final step in your daytime skincare routine.

Visible results such as improved hydration and glow typically appear within 7–14 days. For concerns like dark spots or wrinkles, consistent use for 4–6 weeks is recommended.

Some active ingredients may cause temporary purging, especially with exfoliants. This is part of the skin renewal process. If breakouts worsen or persist, stop use and consult a dermatologist.

No. Hexkin formulas are non-comedogenic and tested on acne-prone skin to ensure they won’t clog pores or trigger breakouts.

Select Hexkin formulas undergo dermatological or clinical testing to ensure safety and performance. Please refer to individual product pages for specific clinical claims.

Yes. Most of our packaging uses recyclable materials. We’re committed to reducing environmental impact.

We don’t currently offer refillable packaging, but it’s part of our ongoing sustainability roadmap.

All Hexkin products are proudly made in Korea under GMP-certified facilities.

We accept major credit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, and select local payment options depending on your region.

Yes, we offer international shipping to most countries. Delivery times and fees vary by location.

Processing takes 1–2 business days. Standard shipping typically takes 7–12 business days for the U.S., Canada, Australia, and Japan, and 9–15 business days for most EU countries. Delivery times may vary depending on customs and local logistics.

International customers may be responsible for customs duties depending on your country’s regulations.

Once shipped, you’ll receive a tracking number via email. You can track your package directly from the link provided.

Yes! First-time customers receive 10% off. Sign up for our newsletter to receive your code.

No. Only one discount code can be applied per order unless otherwise stated.

Yes. Join our Hexkin Affiliate Program to earn commission on every sale you refer.

We are working on a full loyalty program. Stay tuned by signing up for email updates.